Frequently Asked Questions (FAQs)

 

 

 

 

1. What is GroomyMart?

GroomyMart is an online store dedicated to bringing you quality products at the best prices, delivered straight to your doorstep.

2. Do you offer free shipping?

Yes, we provide free delivery on all orders—no minimum purchase required.

3. How long does delivery take?

Orders are usually processed within 24–48 hours and delivered within 5–7 business days, depending on your location.

4. How can I track my order?

Once your order is shipped, you will receive a tracking ID via email or SMS, which you can use to track your package.

5. What payment methods do you accept?

We accept major payment options such as UPI, Debit/Credit Cards, Net Banking, and Wallets. Cash on Delivery (COD) may be available in select areas.

6. Do you offer returns or exchanges?

Yes, we have a hassle-free return and exchange policy. If you receive a damaged, defective, or wrong product, please contact us within 7 days of delivery.

7. How do I cancel my order?

Orders can be cancelled within 12 hours of purchase by contacting our support team. Once shipped, orders cannot be cancelled.

8. Is shopping at GroomyMart safe?

Absolutely! We use secure payment gateways to ensure your information is always protected.

9. Do you ship internationally?

Currently, we only ship within India. International shipping will be added soon.

10. How can I contact customer support?

You can reach our support team at groomymartindia@gmail.com through the Contact Us page on our website.